This section is reserved for clients of Fortecho Solutions / ISIS Ltd. Login for access to software upgrades, technical documents, instruction manuals, product sheets and more. In the unlikely event of a system fault, please refer to the FAQs below. If your fault isn't covered and you require urgent assistance, please fill in the form below and one of our support team will contact you shortly.
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Fogotten Password? Remind Me
Some of your tag(s) are nearing the end of their battery lives. But don’t worry, you have several months in which to contact Fortecho Solutions and order replacements. If the tag dies you will see the tag appear in the missing warnings on the bottom status bar or in some cases it may appear as a MISSING alarm. Make sure you get some more stock before this happens.
Yes, it is possible to have different access tiers. There are 4 different security levels: Engineer, Manager, User and Guard. These user tiers are managed from the user security wizard. (Security > Wizard). Some customisation of Guard level permissions are possible through the System–>Preferences–>Options form but you must be a manager to make these changes.
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If the problem is urgent and you’re in the EMEA region (or calling within UK office hours (0900hrs - 1800hrs GMT) please call our support team on
+44 (0) 207 610 8933.
If you’re calling from outside UK office hours, please try our Australasian office on
+61 (0)3 5976 8455.